Customer and vehicle in one file
Record customer and vehicle data, such as license plate, chassis number, and model, and link service documents to the same request.
From maintenance request to collection · Business plan
Vehicle maintenance records and customer approvals
Collect vehicle data, maintenance quotes, customer approval, invoices, and collections in one service file. Send additional work in a separate offer before execution with the Business plan.
Creating an account does not charge you. Business costs 99 SAR per month including VAT, with automatic renewal, by card, Apple Pay or Google Pay.
When the inspection reveals additional work, your team needs to know what the customer approved and what was actually paid. Fawtar's service file brings together customer and vehicle, quotes, invoices and attachments, separating the original quote from additional work so approvals don't get lost in conversation.
Available on BusinessRead the step-by-step guide (Arabic)
What do you get?
Approval of the specified scope
The customer reviews the terms and verifies access to their email. The quote can be set to accept all items or selected items, and the invoice issues according to the accepted items.
Independent view for additional work
Link the additional work offer to the service file, request its approval and payment separately from the original offer.
Approval and collection before execution
The service-file workflow checks documented approval and payment of the invoice matching the accepted items’ value before work can begin or finish.
Private attachments and clear record
Add reports and images in PDF, JPEG, PNG, and WebP formats to the file, with access through the authorized organization account.
How does the feature work?
- 1
Open the service file
Select the customer and add vehicle data and notes, then create the maintenance quote linked to the file.
- 2
Send the quote for approval
Clarify terms, conditions, and acceptance method. The customer reviews the link and verifies their email before confirming approval.
- 3
Review payment and additional work
Track the matching invoice and payment. If new work appears, add it with a separate quote that needs approval and collection before continuing work.
Suitable for this business
- Vehicle maintenance workshops
- Inspection and Repair Services
- Follow up on additional work after inspection
Frequently asked questions
Which plan is required for service files?
Service files and enhanced approvals linked to them within the Business plan. Creating quotes, accepting, and general change requests is available within Pro.
Does the customer need an account in Fawtar?
The customer reviews the quote from its link without an account, with email access verification to complete enhanced approval.
Does email verification confirm national identity?
No. It confirms access to the email used and is saved with the approval record; not national identity verification or a qualified electronic signature.
Does the original quote payment cover the additional work?
No. Additional work requires a separate quote, approval, matching invoice, and separate payment. Uploading transfer proof is insufficient until it is reviewed and the payment is approved.
How do electronic payment and link sharing work?
Electronic payment requires linking your business’s Moyasar account and completing the provider's requirements for your activity. Sharing the link with the customer is manual; the service file does not send WhatsApp messages automatically.
Guides and practical applications
Want to try Vehicle maintenance records and customer approvals for your business?
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Related features
Quote program with electronic acceptance and revisionsCreate a professional quote, receive the customer's acceptance, modification request, or rejection, issue a revised version with record kept, then convert the accepted quote to an invoice and payments.Quote payment schedule and depositsDivide the quote into a deposit and milestone payments with clear percentages, set the date for each payment, then create the invoice and payment requests automatically after customer acceptance.Upload and review bank transfer proofReceive bank transfer proof from the payment request, save it securely, then review and link it to the invoice as an accepted payment or reject it for a clear reason.